At The Miorah Store, customer satisfaction is our top priority. We strive to provide high-quality ladies’ clutches and mini bags that meet your expectations. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We accept returns under the following conditions:
The item received is damaged, defective, or incorrect.
The return request is submitted within 7 days of receiving the order.
The product is unused, unworn, and in its original condition.
All original tags, packaging, and accessories are included with the returned item.
Proof of purchase or order confirmation is provided.
Non-Returnable Items
The following items cannot be returned or exchanged:
Products that have been used, damaged, or altered by the customer.
Items returned without original packaging or tags.
Products purchased during clearance, sale, or special promotional events unless they arrive damaged or defective.
Customized or personalized products (if applicable).
Return Process
To initiate a return:
Contact our customer support team within the eligible return period.
Provide your order number, product details, and clear photos if the item is damaged or incorrect.
Wait for return approval and instructions from our support team.
Securely package the item and send it to the designated return address.
Returns sent without prior approval may not be accepted.
Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved:
Refunds will be processed to the original payment method used during purchase.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges are generally non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for:
Incorrect products received.
Damaged or defective items.
Products with manufacturing defects.
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be offered instead.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us immediately with:
Your order number
Photos of the product
Photos of the packaging (if applicable)
We will work quickly to resolve the issue and provide a replacement or refund where appropriate.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to an error on our part.
We recommend using a trackable shipping service when returning items.
The Miorah Store is not responsible for returns lost during transit.
Cancellation Policy
Orders may be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled and must follow the return procedure outlined above.
Policy Updates
The Miorah Store reserves the right to modify this Return & Refund Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team. We are committed to ensuring a smooth and satisfactory shopping experience for all our customers.